What knowledge and practices are essential to today's coffee industry leaders? As coffee culture undergoes a transformative shift, learning and education are paramount.

It's easy to make assumptions about what makes a business like Coffee Collective successful, but the truth is that success - and growth - result from a complex web of decisions.

During the past decade, specialty coffee has seen at least a dozen regional retail brands explode onto the national (and even the international) market, gaining recognition and multi-channel distribution by leveraging venture capital.

Yoonseo Choi advises coffee retailers on how to succeed in e-commerce.

Payhere is a Point-of-Sale system chosen by one out of every three new coffee shops in Korea.

SARAH CHARLES, writer, Communications Officer at the International Trade Centre, and author of a recent dissertation on mandatory supply chain due diligence, outlines the history, opportunities, and challenges of regulatory sustainability approaches while offering a path forward for coffee businesses grappling with the shift from a voluntary to a regulatory approach.

For organizations striving to understand where profitability intersects with non-financial factors, the term ESG may be just as familiar as sustainability. KELLEM EMANUELE offers an ESG primer tailored for the coffee industry.

During this panel discussion focus is on staffing at the retail level. SCA’s Mansi Chokshi talks to Alina Sur, Brand President & Human Resources at Madcap Coffee Company and Jasmin McGinnis, Owner/CEO at Barista's Daily Grind/Cup of Coa, who shares their perspectives.

This panel discussion is all about product diversification! Hosted by Maya Ives Crowley, Owner and Operator at Uncommon Coffee, it features Jenny Bonchak, Founder and Chief Executive Officer at Slingshot Coffee Co. / Needs & Wants and Sam Magtanong, Housekeeping Director at Mostra Coffee.

In this panel discussion, Damian Durda, Green Coffee Buyer and Partner at Nemesis Coffee and Ratnagiri Estate, Ron Shuler, Chief Operating Officer at Joe Coffee Company and Sam Spillman, Director of Coffee and Customer Experience at Caffe Vita Coffee Roasting Co, talks to SCA’s Elizabeth Odulshola about technology in the retail business.

Dominika Poniatowska is a high class market and insights analyst. She gained professional experience in the consulting, FMCG and retail industries. For almost 10 years associated with areas such as category management, shopper insights and revenue growth management. For almost 6 years she worked for the beverage market leader where she actively translated the corporate strategy into the sale of beverages. At the beginning of 2018 she joined Costa Coffee team where currently is responsible for portfolio management including matching the assortment to sales segments, determining pricing strategy and adapting promotional mechanisms to shopper needs.

Michael Nagel leads the International Expansion of BibeCoffee, a Telemetry solution that makes it possible to connect both semi-automatic barista machines and fully automatic machines of any brand on one platform. BibeCoffee helps coffee roasters and chains to standardize cup quality, transform commercial models and streamline maintenance.

Jessica is most well known for leading GAIL's Bakery to define good coffee in the hearts and minds of neighborhoods across London and surrounding areas. She is passionate about building inclusive cultures, celebrating craft and creating opportunities for personal development through coffee. In her role as Head of Coffee, she focusses on building sustainable business growth strategies to scale and celebrate specialty coffee. Jessica fundamentally believes that the specialty coffee industry can be a vehicle for local and global change.

Jessica Yinka Thomas shares a new model of business designed to maximize wellbeing, interdependence, and drive change.

What if you were told the things you've been experiencing throughout the pandemic—uncertainty and discomfort—are the very things that innovative and adaptable businesses not only tolerate, but embrace? Vaughn Tan explores both concrete examples of embracing uncertainty and abstract thought experiments to inspire exploration of your own business through the lens of innovative uncertainty.

As consumers' demand for unique coffee experiences grow, so, too, does consumers' concern about the environment and the welfare of actors across the supply chain. Aleksander Robaszkiewicz asks: What can we learn from products and services creating new, immersive experiences while generating value for everyone involved?

Luis Samper encourages us to shift the relationship between roasters and producers change from “procurement” to “co-branding partners.” This creates increased value for the producer, encourages relationships and innovation over time, and builds strong origin stories that engages consumers.

While baristas and other coffee professionals may find it hard to make millions, they should be able to make sustainable wages while also developing as a professional. What are ways that cafés, roasting companies, and other coffee industry organizations can provide this working environment?

Stephen Morrissey speaks with Roland Horne about WatchHouse’s rapid expansion and diversification, the challenges this poses, tactics for standing out, and the reason for the brand’s inception in 2014.

Specialty coffee thrives on big visions, but successful retail coffee businesses thrive on more than vision alone.

Growing from a specialty coffee takeaway shop to a 500 shops in seven countries requires learning as you go, designing customer experiences, and—of course!—not being afraid of change.

Branding, events, digital engagement, packaging, anchor visuals in the design of the space: is investing in all these things critical for success in a market more accustomed to the novelty of latte art?

Einar Holthe, Founder and CEO of Fuglen, shows us how retail can serve as a model for ways to improve cityscapes and build sustainable value chains beyond coffee.

Lynsey Harley’s story provides insight on how to take chances and approach futureproofing your retail coffee business.

Learn more about the benefits and opportunities of expanding your opening hours and your offerings through coffee, wine, food, and hospitality.

Vaughn Tan, Assistant Professor of Strategy and Entrepreneurship at University College London's School of Management and author of The Uncertainty Mindset, provides some practical tips (and a free, easy-to-use tool) to help entrepreneurs plan businesses that work.

When your staff feel valued, your customers feel valued. This session focuses on the importance of your internal structure, systems, and culture.

Learn the fundamentals and economics of a coffee retail business from an investor's perspective.

Review concepts such as the value of setting strategic marketing objectives, target marketing and brand positioning, and the marketing mix—all through the lens of environmental, social, and financial sustainability.

Learn to position your brand through word of mouth, brand affiliation and unique proposition creating your brand identity that customers will love.